Frequently Asked Questions

You can rent an electric bike by visiting our website. Select your rental date(s) and the delivery location, and follow the easy checkout process.

Our rental rates vary based on the duration of the rental. We offer hourly, daily, and weekly rates. For specific pricing, visit our website for real-time availability and rates.

No special license is required to rent an electric bike. However, you must be at least 18 years old and agree to our terms and conditions, which include safe riding guidelines and local traffic regulations.

The range of our electric bikes depends on the model and the terrain you’re riding on. On average, our bikes can travel between 30-50 miles on a full charge. If you plan on a longer ride, we recommend checking the battery before your trip or planning stops where you can recharge.

We come to you to get the bike. During the rental checkout, the location date, and time for us to pick up the bike will need to be stated. If any changes are needed, please call us. Additional fees may apply.

If the battery runs out, the bike can still be used manually like a regular bicycle. We recommend planning your route and keeping an eye on the battery level. Please call if a replacement bike or battery is needed.

Yes, helmets are provided free of charge with every rental. We strongly recommend wearing one for your safety. Helmets are available in different sizes.

Yes, you can rent multiple bikes at once. Simply select the number of bikes you need during the booking process. Group rentals are a great option for families or friends exploring together.

In case of an accident or breakdown, please ensure your safety first. Contact our customer service team immediately using the emergency contact details provided in the rental agreement. We will arrange assistance as soon as possible.

Yes, all riders must be at least 16 years old to operate an electric bike. Riders under 18 must have permission from a parent or guardian.

Absolutely! We offer flexible rental options, including weekly rentals. If you’re interested in a long-term rental, contact us for special rates.

If you return the bike after the scheduled time, late fees may apply based on the time exceeded. 

Riders are responsible for damages outside of normal wear incurred while in their possession. Users are responsible for their own safety and any incidents due to negligence or improper use.

Our customer support team is available via phone or email. We’re here to assist you with any questions or issues during your rental.